FAQ

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

Yes, this will enable our team to better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by Hey Joanie. With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase. We value your time.

WHAT PAYMENT METHODS DOES HEY JOANIE ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Debit / Credit Card: Visa, Mastercard, Discover, American Express, PayPal. It is always safe to process your Debit and Credit Card information with us.

WHY ARE SOME ITEMS MARKED AS FINAL SALE?

All Final Sale items are non-refundable and non-exchangeable.

Clothing or items that have been worn, washed, stained, missing their original labels and tags cannot be returned.

Accessories, jewelry and intimates are NOT accepted for returns and are also Final Sale.

HOW DO I KNOW WHAT SIZE FITS ME BEST?

Hey Joanie offers a size chart next to the photo of the product you are interested in. The model's measurements are also included in the description.

To find your exact size, simply measure your bust, waist, and hips as outlined by the chart. You can refer to your clothing size for extra help as well. If you have further questions about finding your size, you can email us for more measuring instructions as well as an international size conversion chart.

HOW CAN I TRACK MY ORDER AFTER THE INVOICE IS RECEIVED?

When you place an order with Hey Joanie, your order is processed and shipped within 1-5 BUSINESS DAYS, weekends are exceptional. You’ll receive an email of your confirmed order with a tracking number located on it. You may access your tracking information by simply clicking on the tracking number in your email. This tracking information is the most current up-to-date information on your shipment. If the tracking number is not updating within a week, please contact contact@heyjoanie.com for further assistant.

WHAT CAN I DO IF I RECEIVED THE WRONG ITEM/DAMAGED ITEM?

Contact our customer service team as soon as you find that your item is not in the condition you expected. Please try to attach some photos so that we can conduct a complete verification.

We will do our best to find the best solution for you.