Return Policy

You may return full priced items for a refund postmarked within 30 days of your order date.  Customers are responsible for return shipping costs.

Sale items cannot be refunded or exchanged. Drop offs are not accepted at the return address.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

Hey Joanie is not responsible for items not received due to shipping issues while in transit.

Prepare your return

Please contact us at customerservice@heyjoanie.com to submit your return request. In your email, please include the details of the items you would like to return. We would appreciate if you could also share with us the reason for your return. Once the request is processed, we will send you a pre-paid shipping label for your handling.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and, on the approval, or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 1-5 business days for your return to be processed.